When monitoring for fraud, we use a transaction monitoring system and 24/7 real-time debit care monitoring to identify suspicious activity. We may reach out by call, text or email to verify this activity.
Yes, we make it easy to monitor and manage your accounts with balance and transaction alerts, and notifications for other security related issues such as password protection. Set up account alerts by going into Five Star Bank Digital Banking Settings & Support and then selecting Alert Options.
If you notice any unauthorized transactions or suspicious activity on your account, immediately contact our customer service team at 877.226.5578 or visit your local branch. We recommend regularly monitoring your account for unusual activity.
Visit our Common Scams webpage to learn more about popular types of scams and what to look out for if you are a victim.
Visit our Account Protection Tips webpage for steps that you can take to enhance your account protection.
We use advanced encryption technologies, secure login protocols, and multi-factor authentication to protect your personal and financial information. Our systems are regularly monitored and updated to defend against new security threats.
If you receive a suspicious call from someone claiming to be from Five Star Bank, do not provide any personal information. Hang up and call us directly at: 877.226.5578.
To help ensure your digital banking sessions are secure, we recommend using strong, unique passwords, avoiding public Wi-Fi, and logging out of your account when finished. Regularly update your device’s security software and enable alerts for any suspicious account activity.

Registering a device means that Five Star Bank recognizes it as a secure, personal and frequently used device. Once registered, you can log in without needing to complete two-factor authentication (2FA) until the device registration renewal. 

Only register trusted and secure, personal devices. Never register devices that are of public use or out of your control at any time. 

When you log into your Five Star Bank account from a new device, you’ll be prompted to verify your identity using your password and two-factor authentication (if applicable). After successfully logging in, you will have the option to register the device. 

Only register trusted and secure, personal devices. Never register devices that are of public use or out of your control at any time. 

If your debit or credit card is lost or stolen, immediately report it by calling our customer service team at 877.226.5578 or visit your local branch. We recommend regularly monitoring your account for unusual activity.