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Five Star Bank Announces Relocation of Elmira Branch

Reimagined Bank Design and New Technology Will Complement Five Star Bank’s Personalized Approach to Banking in New Location

April 27, 2021, Warsaw, N.Y. –
Five Star Bank announced the planned relocation of its Elmira branch to 100 West Water Street. This branch will be the second to feature Five Star’s new reimagined design, featuring a blend of new technology and the comfort of community banking with branch associates on hand. The new concept aligns services with shifting customer needs and preferences, including rapid advancements in financial technology that enable consumers to bank virtually from anywhere, anytime.
“We are very pleased to support the revitalization of downtown Elmira with our move to 100 West Water Street,” said Martin K. Birmingham, President and CEO of Five Star Bank. “In this new and redesigned branch, our associates will continue to provide the personalized service that customers have come to expect from Five Star Bank as well as advanced digital banking services. We look forward to growing our presence in the Elmira community as we offer education, advice and banking, investment and insurance solutions to help customers improve their financial well-being.”

100 West Water Street Branch Highlights

  • An exterior ATM kiosk and vestibule ATM will be accessible to customers 24 hours a day, 7 days a week.
  • The ATMs will also function as Interactive Teller Machines, enabling customers to video-call Customer Service representatives to complete basic transactions. This banking option increases overall efficiency for customers visiting a branch while allowing them to maintain personal relationships with Five Star Bank representatives.
  • The branch is designed to serve as a financial solution center with no barriers between bank associates and customers.
  • Customers will be able to discuss banking, investment and insurance services in private offices within the branch.
  • Convenient free parking is located behind the building.
Teller Pod in Five Star Bank branch

Five Star Bank Teller Pod
(example)
New interactive teller machine in branch vestibule.

New Interactive Teller Machine
(example)


The branch relocation is expected in late July of 2021. If customers have any questions or concerns regarding the move, they are encouraged to contact the Five Star Bank Elmira branch at (607) 737-2165 or Customer Service at (877) 226-5578.